Common questions
Do you do house calls?
Yes. Many services can also be handled remotely. We recommend the cheapest effective option first.
Do I need to know tech words?
No. Describe what you see. Example: “It’s slow” or “the printer says it’s offline.”
Will you keep my passwords?
We don’t want your passwords. If we must sign in, we’ll do it with you present and recommend a password manager.
Do you sell computers or software?
Not as part of this menu. We focus on setup, fixing, and making things reliable.
Will you add extra services once you arrive?
No surprise add-ons. If we discover a different problem, we’ll explain it and you decide.
Do you back up my data before big changes?
When a change could risk data (like an upgrade), we recommend a backup first.
How fast can you respond?
Response time depends on schedule and severity. Remote support can often happen sooner.
What if you can’t fix it?
We’ll be honest. If it’s a hardware failure or needs specialized recovery, we’ll explain next steps.